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+32-3-6532535

BUY ROUGH DIAMONDS WITH KIMBERLEY PROCESS CERTIFICATE (where applicable).

USD
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+32-3-6532535

Payment, VAT, Shipments and Return policies

Payment:

We gladly accept PayPal. PayPal payments: All PayPal orders are shipped directly to the PayPal verified address listed with the PayPal payment. Please check with PayPal to verify this address prior to making payment. Orders cannot be modified or cancelled once payment has been received. The buyer will be responsible for any shipping fees or recovery costs associated with non-deliverable or old/bad address.

Tax:

100% Tax free shipment to USA, Canada, Australia and to all other non-European countries.
European Zone (EC Member State Countries): 21% Belgian VAT is applicable to the final total unless buyer provide a valid registration number of his or her company.

KPC (Kimberley Process Certificate):

This certificate will be obtained for the rough diamond shipment to Non-European countries only. Shipment to European country do not require this certificate and it cannot be obtained.

Shipment:

Shipment is fully insured to all destinations!
Our shipment charges are included with full insurance to all destinations.
We ship normally within 24 hours to maximum of 3 working days after receiving clearance of your payment. We ship to an address provided by Pay Pal.
Item(s) will be well packed and will be shipped as Priority, Registered, Signed and Insured delivery to all destinations. Required documents will be attached with your shipment.
Delivery time varies as per the destinations: We are located in Antwerp. Belgium.
Expected delivery time after the shipment is made is as below:
Europe: 3 to 5 business days. USA-Canada: 7-14 business days, Australia and the rest of the world: 10-21 Days.

Return:

Returning Polished Diamonds:
Please contact us if you are not satisfied with your purchase. We’ll let you know how to return your purchase. You may return the item in its original condition within 7 days of receiving it, for a full refund or an exchange.
Shipping& Handling Charges + $7.00 of restocking charges will be deducted from your Payment.
After receiving the item in a satisfied manner, we’ll issue the refund within 2 working days to the same email account with PayPal, where the payment was originally received from.

Returning Rough Diamonds from the European Community Member State country:
Please contact us if you are not satisfied with your purchase. We’ll let you know how to return your purchase. You may return the item in its original condition within 7 days of receiving it, for a full refund or an exchange.
Shipping& Handling Charges + $7.00 of restocking charges will be deducted from your Payment.
After receiving the item in a satisfied manner, we’ll issue the refund within 2 working days to the same email account with PayPal, where the payment was originally received from.



Returning Rough Diamonds from USA, CANADA and REST OF THE WORLD:
(Other than the European Community Member State country)

BUYER MUST OBTAIN THE KIMBERLY PROCESS CERTIFICATE
If you are not happy with your purchase, you may return it for refund.
Please contact us within 7 days of the delivery if you want to return your purchase(s) and we'll let you know where and how to send it.
Strict rules and regulations set under the resolutions passed by the United Nations, returning rough diamonds requires you (a buyer) to obtain Kimberley Process Certificate (KPC) issued by your country.

WARNING: Returning rough diamond(s) without obtaining the required KPC is illegal and will result in seizure/confiscation of the diamond(s) by the authorities either in your country or in transit or in Belgium. Obviously in that case no refund will be issued.
Make sure you obtain the require KPC and attach it to the shipment. In some countries, an individual person may not be eligible obtaining this certificate.

We suggest you make an advance inquiry (before you buy an item) with your country’s government authority on how to obtain the KPC. Please contact us for more details, if required.
Shipping& Handling Charges + $7.00 of restocking charges will be deducted from your Payment.
After receiving the item in a satisfied manner, we’ll issue the refund within 2 working days to the same email account with PayPal, where the payment was originally received from.

 

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